When The Legends Die (769 words) Essay Example For Students

When The Legends Die (769 words) Essay When The Legends DieThis is the story of the life an Ute family, and in particular the way of their people. The story starts off with the father of the family, George Black Bull running for his life from the sheriff and Blue Elk, one of the old Ute men. He had shot a man named Frank No Deer, he had killed him for stealing his money three times that he owed to a sawmill in Pagosa where he had worked with many other of his people, that he had saved for a long period of time. So George, his wife Bessie and son decided to live in the mountains, where they would live the old way, singing songs for different occasions, fishing and hunting with arrow instead of guns, and making use of the wilderness and all of its resources. They built a cabin to live in, in a location where George would not be found and put in jail for his crime, they caught their meals, sewed their clothes and lived life and taught their son the way it had been lived by many generations of their people in the past, until one da!y George was crushed by an avalanche while hunting in a valley. Bessie new now that their son had become the man of the family, and would be responsible for many of the tasks that needed to be done in order to survive, it was also time for him to pick a name, he chose the name Bears Brother. Every once and a while they went to the village to trade for items that they could not make, but after a short period of time Bessie became very ill and died. Bears Brother had learned the ways and was now capable of taking care of himself, he continued to live life the old way. One day he journeyed to town to trade items, he told what had happened to his parents and that he was living alone with a bear, but Blue Elk thought that he should not be living this way and that he should be in school and living the way of the present. Blue Elk followed Bears Brother to his cabin and they talked for many hours, Bears Brother re-taught Blue Elk the old ways and talked with Bears Brother f!or many hours, and finally convinced him to come to town with him and remind his people of these old ways. We will write a custom essay on When The Legends Die (769 words) specifically for you for only $16.38 $13.9/page Order now I personally like the setting of the wilderness in this book. I enjoy reading and learning the ways that native people lived their lives in the wilderness even if it is fiction and not fact. The setting is very detailed, believable and has enough but not too much description. She cried out once in horror, and the boy heard and came and stood beside her, watching, as the snow plume floated all the way down the slope and the thunder of the slide echoed into the silence, is a phrase that I found particularly enjoyable and descriptive. I like the way that the author has not introduced too many characters at once and has limited the number of characters that are of relevance during certain periods of the book. I find it is very annoying when a book has many important characters all at one point or section of the book, instead Hal Borland introduces characters at various stages of the book, and now that Bears Brothers parents have died Im sure a few more characters will be introduced. I like Blue Elks character because hes mysterious and seems to show up every once and a while in the book, he seems to be everyones friend. For example, when Bears Brothers bear is attacking dogs in the village, he shows up for no apparent reason. .ubddb346c71460d9b8abd88858031a457 , .ubddb346c71460d9b8abd88858031a457 .postImageUrl , .ubddb346c71460d9b8abd88858031a457 .centered-text-area { min-height: 80px; position: relative; } .ubddb346c71460d9b8abd88858031a457 , .ubddb346c71460d9b8abd88858031a457:hover , .ubddb346c71460d9b8abd88858031a457:visited , .ubddb346c71460d9b8abd88858031a457:active { border:0!important; } .ubddb346c71460d9b8abd88858031a457 .clearfix:after { content: ""; display: table; clear: both; } .ubddb346c71460d9b8abd88858031a457 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .ubddb346c71460d9b8abd88858031a457:active , .ubddb346c71460d9b8abd88858031a457:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .ubddb346c71460d9b8abd88858031a457 .centered-text-area { width: 100%; position: relative ; } .ubddb346c71460d9b8abd88858031a457 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .ubddb346c71460d9b8abd88858031a457 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .ubddb346c71460d9b8abd88858031a457 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .ubddb346c71460d9b8abd88858031a457:hover .ctaButton { background-color: #34495E!important; } .ubddb346c71460d9b8abd88858031a457 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .ubddb346c71460d9b8abd88858031a457 .ubddb346c71460d9b8abd88858031a457-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .ubddb346c71460d9b8abd88858031a457:after { content: ""; display: block; clear: both; } READ: The Issue Of The Transgender EssayTheres not too much suspense in this book, but I think its mainly because theres no need for suspense in this style of book. A not so obvious example of foreshadowing would be right after George fights Frank No Deer for stealing his money. After he has fought he checks his pocket to see if his money is still there, and of course its gone. The author wouldnt have written him checking his pocket in the first place, if the money wasnt going to have been stolen. I think that this book sort of relates to what has happened at Ipperwash and the problems there. Even though it does not really have a direct link, just because its involving problems with native people and their culture, it is somewhat similar.

Financial Implication on Health Care Reform Essays

Financial Implication on Health Care Reform Essays Financial Implication on Health Care Reform Paper Financial Implication on Health Care Reform Paper When President Barack Obama entered the white house, he made reform of the American health care system, making it his top domestic priority. United States of America spends nearly twice the amount of average developed countries but record of healthcare is dismal. Infant mortality is higher, life expectancy is lower than other countries, plus the negative health statistics that shows Americans to be twice as likely to be obese. Here is the current healthcare coverage situation in the United States. Employers provide their employees with healthcare and insurance coverage. Others sign up for insurance scheme. Under most plans, people are required to pay part of the cost (deductible) and this varies according to their plan. Some employers stopped offering insurance to employees due to the high cost. : A writer of the BBC News states that one problem America is facing on healthcare today is the cost. America spends 16.2% of GDP nearly twice the average of other countries in the OECD (Organization for Economic Co-operation and Development). Another issue is coverage where in it is estimated that in 2008 46.3 million people in America, out of a population of 300 million, were uninsured. There were also millions of Americans who were considered â€Å"under-insured† (2010). US declares half of personal bankruptcies as the result of medical expenses paid by someone without insurance or with inadequate cover when they fall ill. This is because these people are obligated to pay their medical expenses out of their own pocket. The US government has been spending more and more on Medicare and Medicaid and this is one of the biggest contributing factors to the spiraling US budget deficit. On March 21, 2010, the House of Representatives passed the biggest reform of health care in the country for 40 years (BBC News, 2010). This will provide healthcare for 30 million uninsured Americans. According to the CBS News Capitol Hill Producers, it would cost $940 billion over ten years. It will expand its coverage to 32 million uninsured Americans. This will take coverage across the country to 95 percent. Its main provision is to make health insurance almost mandatory, with exceptions to the low-income people. This will prevent insurers to deny coverage to people who have pre-existing medical conditions. This will also reduce the price of drugs available to the public (Cairns, 2010). The changes, Obama said, would help reduce the federal deficit by $100bn over the next 10 years, by dealing with misuse, fraud and abuse. Individuals and families who have income between the 133 percent and 400 percent of poverty level would be able to purchase insurance through state-based exchanges with subsidies. They are not eligible for Medicare and Medicaid, or be covered by their employers, though. CBS News laid the plans of the Healthcare reform bill. Starting in 2012, the Medicare Payroll Tax will be extended to include unearned income (2010).   Insurance companies will pay 50% excise tax on high-end insurance plans in 2018. There will also be 10 percent excise tax on indoor tanning services. Medicaid will also be expanded to include 133 percent of federal poverty level. This reform will help establish health standard boards wherein there will be an annual health budget for the nation to limit both public and private expenses. There will also be a clear out on billing fraud and eliminate incentives that encourage abuse. Government spending on Medicare and Medicaid is sustainable with the health care reform. The cost will increase from 6% to 15% of GDP by 2040 (Amadeo, K., 2010). Drug price gouging would also be stopped. Health care reform will bring down prescription drug prices. It will eliminate tax breaks for drug companies that raise their prices fast. It will also discourage drug companies from expending more on marketing than on research and development (Luce, G. and Dutton, T., 1993). The new bill suggests increase in the economic well-being of about two-thirds of a percent of GDP per year. This is visible when taking into consideration the comparison of the total benefits of coverage to the uninsured and the total cost of insuring them (whitehouse.gov, n.d.). Decent health care insurance will be affordable to Americans with creditable efforts to control the health care inflation rate. There is no guarantee yet that this new policy will produce this degree of change, the benefits of having successful reform would be very important to Americans: individuals, businesses, and the economy itself. References: David Cairns. (2010). Obamacare Briefing: What US Health Reform Means. The First Post.   Ã‚  Ã‚  Ã‚  Ã‚   Retrieved July 9, 2010, from thefirstpost.co.uk/61246,news-comment,news-  Ã‚  Ã‚  Ã‚   politics,obamas-triumph-what-us-healthcare-reform-bill-means-obamacare. Jackson, J. and Nolen, J. (2010). CBS New Politics. Health Care Reform Bill Summary: A Look   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   At Whats in the Bill. Retrieved July 9, 2010, from cbsnews.com/8301-  Ã‚  Ã‚  Ã‚  Ã‚   503544_162-20000846-503544.html Luce, G. and Dutton, T. (1993). Healthcare Reform: Models and Implications. Retrieved July 9,   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   2010, from http://findarticles.com/p/articles/mi_m3257/is_n3_v47/ai_14122723/. Romulo, B. D. (2010).   There will be healthcare reform in the US. Manila Bulletin. Retrieved   Ã‚   July 9, 2010, from mb.com.ph/articles/236920/there-will-be-healthcare-  Ã‚   reform-us. The Economic Case for Health Care Reform. (n.d.).   Retrieved July 9, 2010, from   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   whitehouse.gov/administration/eop/cea/TheEconomicCaseforHealthCareRefo  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   rm/ QA: US Healthcare Reform. (2010). One-Minute World News. Retrieved July 9, 2010, from   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   http://news.bbc.co.uk/2/hi/8160058.stm.

Introduction to Microeconomics Essay Example | Topics and Well Written Essays - 500 words - 3

Introduction to Microeconomics - Essay Example Owing to high middle-class population growth in these countries, the food processors other than Nestlà © can also experience shift in demand of their products. Yet, determinant of Nestlà ©Ã¢â‚¬â„¢s shift in demand is not only the emerging market’s innate potential but also the increasingly appealing behavior of consumers in these markets towards Nestlà © brands. In the light of this strong shift in demand, Nestlà © can well forward rising input costs to its consumers without much affecting the sale-volume. This reflects relatively inelastic demand for Nestlà © products in emerging markets, developing a high revenue-potential to Nestlà © even in pace of rising input costs. Besides Nestlà ©, overall food processed market (mainly the food makers as Peers Danone and Unilever) can also effectively put into practice the rise in price in response to the rising food costs since the rightward shift in processed food’s market demand can well offset the leftward shift in its market supply thus raising the market’s equilibrium quantity with price. Yet by raising its price, food maker, Kraft Foods, may hurt its quantity demanded, and thus demand, due to elastic nature of its products’ demand; leftward movement along its demand curve, which is due to increased prices owing to left-shifted supply, may offset the rightward shift in its emerging markets’ demand. Further, due to its larger market share, Nestlà © can capture the large part of this shift in market demand; shift in Nestlà © products’ demand is expected to be larger than the shift in other food makers’ demand thus, rise in its equilibrium quantity should also be higher than others. VEVEY, Switzerland (Reuters) - Nestle, the worlds biggest food maker, said strong demand in emerging markets would help it offset a steep rise in input costs in 2011 after it beat sales forecasts for 2010. "We saw a significant uptick in raw material prices in the second half," Chief Financial

Case analysis Study Example | Topics and Well Written Essays - 750 words - 8

Analysis - Case Study Example The problem occurred because of a combination of issues, which range from managerial to personal experiences. First, the team leader failed to understand that his team had differing abilities and that he had more experience than the rest. His misunderstanding resulted in him setting almost unrealistic goals. He wanted the team to attain their objective at a pace that was not comfortable for all the members. He considerably had more experience because he had worked in the field longer than the rest of the members. During their working period, there are instances of lack of cohesion in the team, which resulted in one of the team members feeling less motivated to remain a member of the team. At the project completion, some of the members quit the company and signified their demotivation to work. The type of conflict was a relation conflict because it involved Parker holding prejudiced opinion of Millar. An analysis of the case reveals that Parker combined a number of leadership theories. His appointment to the leadership role was on a basis of competence, and not leadership qualities. The company, as a result, used the competence model during his selection to project the manager position (McShane & Steen 1995). He only failed to fulfill one out of the eight leadership competencies, which is emotional intelligence. Despite his cognitive and practical intelligence, knowledge of the duty, leadership motivation, integrity, and the rest, he failed to motivate Millar. Parker found himself yelling at Millar for upon realizing that he was slowing down the group. Parker proved a limitation of the competency model that leadership is within the person and not their relations with others. Parker failed to focus on the people-oriented behaviors by, not showing concern for the welfare of the employees. He only focused on the task-oriented behaviors by expecting the workers to

Customer Relationship Management At Dell

Customer Relationship Management At Dell Introduction Customer Relationship Management (CRM), as defined by Anderson and Narus, is the bundling of customer strategy and processes, supported by relevant software, for the purpose of improving customer loyalty and, eventually, corporate profitability. Consultants Rigby, Reichheld and Schefter have mentioned the imperatives of CRM as acquiring the right customer, crafting the right value proposition, instituting the best processes, motivating employees, and learning to retain customers. This can be substantiated by studying the particular case of Dell, which has used internet and other direct media to develop an efficient model of CRM. This report will bring out the details of CRM process followed by Dell, and how it has helped in sustaining loyal customers and build customer satisfaction. About Dell Dell is a leading technology company which offers a broad range of product categories, including mobility products, desktop PCs, software and peripherals, servers and networking, services, and storage. As per a Gartner research report based on second quarter PC shipments in 2009, it is the number one supplier (26.0% market share in US) of computer systems in the United States and the number two supplier worldwide (13.6% global market share). The mission statement for Dell is to be the most successful computer company in the world at delivering the best customer experience. Since Dell is a global wide company, its direct approach is relevant across product lines, regions and customer segments.  [1]   Dell is organized geographically into the Americas, Asia-Pacific and Japan, and Europe. The corporate headquarters is located in Round Rock, Texas, near Austin. In the mid-1990s, the company decided that in order to manage a company that was growing at 50% a year, it needed to decentralize decision making rather than try to control everything from the U.S. Therefore, each of the regions has its own regional headquarters (Japan has a separate headquarters), its own manufacturing facilities, and its own IT infrastructure. Ongoing Customer Relationship Management at DELL Monitoring, Evaluating and Reassigning Accounts Dells business activities are organized in each region around different customer segments. These generally include (1) relationship (large corporate) customers, (2) home and small business (sometimes called transaction customers), and (3) public sector (government and educational) customers. This segmentation is evident in Dells product mix, which has different product lines for each segment, in its marketing strategies, which vary by business segments, and in its e-commerce and Internet strategies. For instance, services such as Premier.Dell.com extranets are geared toward large relationship customers, while a more limited set of online services is offered to home and small business customers on Dell.com. For large enterprise customers, Dell maintains a field sales force all over the world. There are dedicated account teams, including field-based system engineers and consultants, which form long-term relationships to create a single source of assistance for their largest customers, develop custom solutions for them and get important customer feedback. There are several programs to provide single points of contact and accountability with global account specialists, special global pricing and consistent global service and support programs. There are separate sales and marketing programs aimed at federal, state and local government agencies, and specific healthcare and educational customers. For small and medium businesses and consumers, marketing is done primarily by advertising on television and the Internet, print media and mailing a wide range of direct marketing publications such as promotional materials, catalogs and customer newsletters. Relationship and public sector customers account for about 54% of Dells revenues overall. All these accounts are initially serviced by field-based sales representatives along with a support team of telephone service reps dedicated to these accounts. Small businesses and consumers are served by several thousand phone reps who can look up historical sales records to help the customers in ordering systems that match their prior purchase pattern. Figure 1: Dells four customer aligned business units  [2]   Dells CRM Applications The Internet and e-commerce are fundamental to Dells business, as expected from a company that defines itself as an Internet infrastructure company. The e-commerce has been adopted into the core of the business in three ways: 1) in its relationships with end customers, (2) in coordinating its value web, and (3) in communicating its market message to emphasize its ability to provide e-commerce solutions to its customers. As per Anderson and Narus, some of the emerging applications of CRM, (that we can also observe in Dell) are in: Customer acquisition, retention and growth Synchronizing marketing efforts Updating delivered value Customer Acquisition, Retention and Growth Dell has involved the Internet in all aspects of customer relationships, ranging from customer acquisition, retention and growth to marketing. The internet is used in supporting existing channels such as the direct sales force and call centers by providing them with real time information and automating their routine tasks. It has also developed self-service tools for customers, using which they can order online, track order status or solve a technical problem through the Internet or an extranet. Acquisition Dell sells its own products at the dell.com website. On the homepage, customers in the U.S. are segmented into home and home office, medium and large organizations, Internet providers, health care businesses, federal government, state and local government, and education. Each customer segment has a different mix of products and services available. Customers can choose and price different configurations with Dells online configurator. Once they are ready to buy, their order is sent to a shopping cart. They can also choose various addons such as software, peripherals, digital cameras, PDAs, etc. on the Gigabuys or DellWare sites and add those to the same shopping cart. Once an order is entered, the customer receives an order number that can be used to track order status until it is delivered. Premier Pages are customized for every customer and they include capabilities for procurement, asset management, software upgrading, and even technical support. Large relationship customers can have Premier Pages customized even further to link to their own internal procurement systems, allowing their orders to be sent directly from the customers office information systems to Dells order management system. Dells account teams work with such customers to set up Premier Pages, setting access levels and registering user names and passwords for employees, and customizing the information and the kind of services that will be available. Dell also provides a few tools for customers to create their own pages. The various services available through Premier Pages include: _ Purchase history reports: The complete history of a customers purchases from Dell, including PO number, order number, date, SKUs, quantity, shipment dates. _ Standard configurations: To make a customers PC administration processes simpler (installation, upgrades, help desk, technical support), the customer can specify a definite set of configurations for different employees. These are made available for ordering on the customers Premier Pages at the price negotiated between Dell and the customer. _ Paperless online purchase orders: Dell and the customers sign a legal agreement that allows the customer to place orders without mailing or faxing a signed purchase order. This lets the entire ordering process, from configuration to payment, to be done online, saving time for the customer. _ ImageWatch: A roadmap of future product release plans made available to large enterprise customers to help them plan their own IT strategies. Dell relaunched its Premier Pages as DellPremier.com in September 2000 in the U.S with a new look and better navigation tools. Retention and Growth Service and support are normally quite an expensive and labor-intensive activity for PC companies, which need to provide technical support for complicated systems with a wide range of hardware and software configurations. Dell has an advantage here because most of its business is with large organizations that have their own MIS departments and technical help desks to support users. Home and small business support is usually provided directly to the end user, and costs more per PC to provide. Online support was originally developed by the Support Technology Online (STO) team, which grew up in the HSB (home and small business) segment as support.dell.com. In late 1999, Dell created separate STO groups for relationship and transaction customers, each part of those groups service organizations. Dell offers several service tools online. These are available online to home and small business customers at support.dell.com, and to relationship customers on the DellPremier.com extranet: _ Order status tracking Once an order is placed by the customers, they can track it until it is delivered. _ Resolution Assistant A software which is pre-loaded on a Dell PC that gathers information and sends it to a Dell technician when the customer faces a problem. The information is matched against an automated knowledge base. Whenever possible, a MAP, an executable module that automates resolution, is sent to the PC and the fix is done automatically. Resolution Assistant reduces the length of service calls and improves accuracy in diagnosis. _ Dell Knowledge Base A Dell database including product information, frequently asked questions, third party knowledge and other relevant documents specific to a particular Dell product. _ Ask Dudley A natural language searchable database of technical information which uses a customized version of the Ask-Jeeves search engine. _ File Library Downloadable drivers, utilities and other updates for Dell PC systems. _ Dell Software Tips -A library of hints and tips for operating systems and office applications. _ Pro-active services Pro-active notification services on warranty status, system age related information, file drivers, and the order status. _ Dell Talk-a monitored community forum for Dell customers to share information. Dell has built a community where its customers and loyalists can help each other with technical problems and questions. Dell doesnt censor the discussion on the forum, but monitors it regularly to ensure accuracy. If any user gives out incorrect information, Dell intervenes with the correct information. The users of this service are almost equally divided between relationship and transaction customers. With the launch of Dell Premier Support.dell.com in September 2000, Dell renamed its Help Tech service as Premier Support for relationship customers. Technical Support for corporate and public sector clients is handled by the Relationship Support Technology Online (STO) group. The primary customers for the Relationship STO are those individuals that support the end users belonging to corporate and public sector. This includes the personnel from help desks, MIS departments, IT professionals and technicians. Dells relationship customers have access to all of the online tools available to HSB customers, and also have customized applications relevant to their account for multiple systems and platforms. Unlike individual users, help desks and MIS organizations must deal with many systems, and with specific problems that arise from networking and client-server environments. For some large accounts, Dell itself may act as the help desk function for Dell equipment, as Dells technicians and o nline offerings have rich experience in troubleshooting and diagnosing system issues. Recently in February 2008, Dell launched its ProSupport portfolio of services. In this new framework, customers are able to self-identify the type of customer they are end users of IT professionals. Once the customers have self-identified, they are able to choose the features they need in the support package, thus customizing the support experience to their specific needs. The customer profile and history is very important in providing service and support. If the user enters a customer number or system identification number, he or she can get a personal support site that has the machine configuration and the history of what has happened with that machine since it was bought. The support strategy is based on what Dell calls virtual integration- getting customers closer to the knowledge, and inside out/outside in-giving the internal technicians the same set of tools and knowledge content as the outside customer. Dell gives customers a choice of venues for support, including phone and online support. They like people to use the web, but dont force them to. The breakdown of help incidents for HSB customers as of mid-2000 was as follows: _ 37% of incidents use the web alone for support _ 13% use both web and phone _ About 50% use the phone alone Dell finds that people who buy a PC online are more likely to get service and support there, while people who buy by phone will use phone service. Synchronizing Marketing Efforts The sales and marketing efforts of Dell are organized around the evolving needs of its customers. Its direct business model provides direct communication with its customers allowing it to refine its products and marketing programs for specific customer groups. Customers may offer suggestions for current and future Dell products, services, and operations on an interactive portion of its website called Dell IdeaStorm. This constant flow of communication allows Dell to rapidly gauge customer satisfaction and target new or existing products. For instance, Dell used a concept called free-range marketing  [3]  : allowing the community to drive the excitement and story about the new product, to create a buzz in social media using blogs, forums, communities etc. for the launch of their Inspiron 910 in September 2008. Updating Customer Value Dell interacts with more than 3 million customers every day, so it made sense for it to create a community to capture feedback from both customers and its 80,000 employees. Dell launched IdeaStorm, an interactive portal, to let customers share ideas that influence product development, services, and operations. Within the first week, IdeaStorm had collected more than 500 ideas; within the first month, it had 2,500 ideas.  [4]  Customer feedback on IdeaStorm led the company to build select consumer notebooks and desktops preinstalled with the Linux platform. Dell also decided to continue offering Windows XP as a preinstalled operating system option in response to customer requests. Dell also launched EmployeeStorm, a secure community employees can use to post ideas regardless of their position within the company. In the first 2 weeks, the company gathered more than 700 ideas. EmployeeStorm breaks down the silos typical in corporate life and increases collaboration Sustaining Customers through Connected Relationships Value Chain Dells core value chain for its PC business is different from that of a traditional value chain. Like others, it concentrated on building and selling PC systems, relying on others to supply components, software and services. However, it sold directly to the end user, cutting out the distributor and reseller. (Figures 2 and 3) Suppliers PC Maker Distributors Retailers, Resellers, Integrators Final Customer Figure 2: Indirect PC Value Chain Suppliers Dell Final Customer Figure 3: Dells Direct PC Value Chain However, with the expansion of Dell beyond selling simple PCs, its simple value chain has evolved into a new model that we call the value web or the virtual corporation. Value Web Figure 4: Dells Value Web: A virtual company There are three key aspects of the value web model of Dell: Dells central role in coordination and control of the value network, which is a result of its direct relationship with its end user. Being in direct touch with the customer requirements, Dell controls the flow of information to its business partners who provide the actual service. As shown in Figure 4, all the information flows are channeled through Dell. The close physical integration of Dell with its business partners and suppliers. The suppliers are normally located close to the plant and their personnel are located on the plant floor ordering material from their warehouse, based on information on Dells extranet. Such integration of material and information flow reduces inventory costs and creates an efficient supply chain, ultimately benefiting the end customer in the form of lower prices. The importance of internet and other electronic communications in allowing Dell to coordinate the web of close relationships through a constant flow of information between Dell and its partners. For example, if a customers hard drive crashes, the information travels from Dell technical support into Dells internal service and support systems. A new hard drive is ordered and dispatched to a Dell service provider, which sends a service engineer to install the drive. The information about the drive that crashed enters Dells databases and is conveyed to the supplier and plant that provided it for corrective actions. Customer Satisfaction For well-designed e-commerce services, the cost savings are not necessarily thought to go along with customer satisfaction. However, Dell has demonstrated that not only does it save money by selling directly on Internet, but also satisfies its customers better than any other sales model. Many business customers of Dell see Premier.Dell.com as a valuable management tool, helping their purchasing and IT departments to control purchasing decisions and enforce technology standards. Some customers (like Boeing) have integrated the Dell.Premier.com with their own ERP systems to allow online purchasing, making the ordering process much easier and more efficient for them. Not just purchasing, but also financial and IT departments of the customers benefit from Dells ability to provide a history of their purchases from Dell. All such benefits lead to better satisfaction among Dels core customer group of large business enterprises. While it is difficult to relate customer loyalty and repeat sales directly to the Internet and ecommerce, there is strong evidence that the Dell Premier.com services are a factor in helping Dell gain repeat business and achieve sole supplier status with some large customers. Some of this is from the convenience provided by Premier services and some from customer lock-in created by the electronic linkage of business processes between Dell and its customers. In a 2007 survey, Forrester  [5]  asked 565 PC decision-makers at North American and European enterprises about their satisfaction with their primary PC supplier on various parameters. The performance of Dell and its main competitors on these parameters is shown below: Dell HP Lenovo Overall Product features 44% 38% 46% 43% Product quality 51% 49% 59% 52% Price 43% 38% 33% 40% Product support 46% 31% 46% 43% Business relationship 37% 27% 45% 37% Repeat purchase of desktops 86% 74% 71% -NA- Repeat purchase of laptops 89% 75% 75% -NA- From the table, it is quite evident that Dell leads the industry on Price and Product support. It is rated on par with Lenovo on Product features and Product quality, however, it lags behind Lenovo on the key parameter of business relationship. The survey found that the most likely reason for this is a lack of communication, combined with rotating account representatives. Another reason was the absence of a product roadmap which would help the customer managers to prepare their corporate IT environment for the next few years. However, Dell scores very highly on a critical indicator of customer satisfaction i.e. a repeat purchase. The enterprise buyers gave big thumbs up to Dell on this front, with 86% ready to repeat purchase of desktops and 89% for laptops. CONCLUSIONS Dell has performed admirably on its efforts towards ongoing Customer Relationship Management. It has developed efficient systems and processes for customer acquisition, retention and growth, using online tools such as Premier.Dell.com, ProSupport and IdeaStorm. Therefore, many of the concepts discussed by Anderson and Narus in Business Market Management are substantially demonstrated in the case study of Dells CRM process. There are many lessons learned from Dells experience. These lessons can be transferred to other companies in the industry. Ensure better customer service is offered. Dell has become an industry leader in service and reliability. Dell has used CRM to its advantage. This has instilled trust into their customers. By custom-building a computer that the customer desires, this has created a very strong relationship with the customers. Implement technology in a phased fashion Dell tested key tasks in each of its regions prior to deployment. It set-up mock environments to develop, test, and support the i2 systems in patches without disrupting the live version. Dell was able to bring on one piece of the i2 system at a time. As one part became more efficient, then Dell added other components in stages. Dell ensured that each stage of the process performed well and allowed for future growth before rolling out the entire system. This minimized the risk, while at the same time increasing efficiency. Extend the connection from the customer to the supplier Dell was able to extend its build-to-order model from suppliers to the customer while continuing to maximize operational efficiency and customer satisfaction. Customers were able to save money while being able to purchase a customized machine because Dell passed on the savings, which resulted from efficient inventory management, no excess inventory or inventory shortages. It was able to share, in real-time, information with suppliers about customer demands and buying patterns.

Erickson’s development stages

Different psychologists have put forward stage theories of development which discuss that people go through many stages in definite orders, with challenges associated to diverse capacities arising from each stage and age. Erik Erikson proposed a theory of psychosocial development that happens in eight different stages over a person’s life span.He proposed that people face fresh challenges during each stage: generativity vs. self-absorption autonomy vs. shame and doubt: trust vs. mistrust initiative vs. guilt, identity vs. role industry vs. inferiority, confusion, intimacy vs. isolation, and integrity vs. despair. As Erik Erikson stated, the identity search marks an imperative step in adolescence. Adolescents may pass through an identity crisis, in which they struggle to comprehend themselves and make decisions on their future. Identity foreclosure occurs when a person hastily obligates to roles or values that others recommend.Foreclosure status is whereby a person has makes a commitment minus attempting identity examination. The sense of commitment and the quality of this commitment plus the manner in which it’s derived varies. Foreclosure status has so many characteristics. The adolescents in this status tend to assume commitments handed to them by others like their parents.They are able to put across a commitment but unable to explain how they got to that decision. Here they also tend to take for granted the recipe knowledge. They are obedient to people in authority and respect strong leadership. They also conform to the significant expectations of the other. They need strong social approval in making decisions. Moreover they are affectionate and loving when at home.They are unlikely to offer direction or leadership that is creative because of fewer analytic knowledge and rigidity in their commitment. The following is an example of a girl in a foreclosure status: Mary’s mother is a lecturer in women and gender studies and is totally involved in feminist issues. Mary admires her mum so much.She is a woman who is strong and as a single parent, has struggled to fend for her daughter while establishing her personal career. Mary believes that she, too, will be an independent and strong woman. She likes avoiding people especially men who don’t recognize her that perspective or just by attempting to bring let out her feminine personality.She undoubtedly maneuvers clear of her maternal grandmamma who is very artsy and unpleasantly very disorganized. Mary’s performance at the university is promising and the selection of her courses shows her unwaver ing interest in politics, psychology and more importantly feminine/women studies. Foreclosure comes from some sort of adversity or roadblock when a person delays commitment to an identity then an identity moratorium occurs. He or she may experiment with different roles and values. When a person is concerned in exploring varied identities and does not make any commitments, then it is in order that the person is in the moratorium state. The adolescents in this stage are the most anxious. They have well developed moral development.They are able to describe their feelings deeply. They like to exercise a socially mature influence, good debaters, socially in-depth and effective, they are good critical thinkers about everything they say and do. An example of a moratorium status is as follows. Tom has switched his college major many times that it will take him 6 years to graduate.Because his parents have incidentally refused to cater for his tuition ,room and board expenses, tom has tried so many of jobs, ranging from cleaner to shoe salesman. He likes jobs that allow him think and be alone; his friends are very much the like him .He performs well but his record has many incompletes. He has had one satisfying intimate relationship and is looking anxiously for another.  When a person lacks a clear sense of identity but still hasn’t explored issues related to identity development then identity diffusion happens. Here they engage intense immediate experiences that heighten their sense and provide an immediate pleasure.They tend to avoid making decisions with less developed moral reasoning. They always belong to the negative identity. In terms of sexual orientation, they are more experimental. Here is an example of a boy who is identity diffusion state. Dan is a freshman in the nearby university close to his former high school.He travels home almost every weekend but does not enjoy himself whenever he's there. He avoids talking to his high schoolmates friends or parents, prefers to surfing the web in his room. Occasionally he engages in impulsive shopping sprees and there after discusses elatedly over h is new electronic appliance he has purchased..He gets annoyed if his parent asks about it. Dan is registered for courses that   he has been informed that are simple, and he doesn’t have strong interest in his studies or his grades. Dan apparently has few goals and doesn’t care much about finding it  Identity achievement happens when a person considers other possibilities and commits to a certain direction in life and identity. In this case an individual has explored varied identities and made a commitment to one.The adolescents in this category are the ones that are natured by their parents well and have democratic family. They tend to be involved in occupation, political and religious belief exploration. They can think critically and have reasonable mind in that they make informed decisions. However they can be convinced to change their mind.They are the most highly adaptive and complex adolescents. They are more of future oriented and can identify things coming i n their future. Moreover they have self esteem and high level of reflective ability. They develop good relationships with their colleagues. Here is an example of identity achievement status girl. Melissa has parents who are both doctors. At the university she was a Spanish Major, spending a semester in Spain studying culture and art.During her graduation she surprised her parent that she had enrolled for medical school. She arrived at that decision after having an intimate relationship with a hospice nurse and working as a hospital volunteer during summer.Conclusion In our fast changing world, it is believed that identity crises are very many currently as compared to the Erikson's days. Exploring diverse areas of your life within your family, romantic relations and your role at work can help improve your individual identity.ReferencesErickson, H.E (1970). Reflections on the dissident of contemporary youth, international journal on psychoanalysis Marcia, E. J (1980). Identity in adol escents. In Adelson J.(Ed.), Handbook of Adolescence Psychology. Wiley: New York

The Copper

Gavin cares about his Job. He sees the importance of the existence and enforcements of laws. Caring about a job and feeling important helps the employee perform better. He has also learned the techniques to distance himself from the Job and how to be efficient while on the clock (1. 71-80). Those cartel's makes a good employee Ana a good cop. By long so Gavin Decodes ten right person for the Job. B. Children all around the world is raised differently. With the different cultures that exist, will there automatically occur different viewpoints on how to raise children proper.Some believe in non-violent negotiations and treating their children like young adults instead of kids. Others believe in the strength of corporal punishment and fear. I have never been laid a hand on by my parents. Together with their guidance I have figured out what I believe is right and wrong. I respect my parents, but not out of fear. My upraise and relationship with my parents would have been very different, if I had been raised with corporal punishment. I assume I would do what was expected of me, but without thinking for myself.Ata certain age parents can no longer control their children by corporal punishment. The children will not have learned considering responsibility for others than themselves. They have not matured in the same way, as if they had been forced to think like adults from the beginning. Besides the level of maturity, do I don't believe in corporal punishment. I don't understand parents, who need to smack their children to teach them a lesson. Why not reason with their children instead and make them see what's right and wrong and avoid having a bad conscience (if you get such).In school I don't believe n corporal punishment either, but in treating the students with respects or like young adults, if their age is more advanced. The school systems have an important job besides educating the children. They also have to discipline them. They teach how to interact in a soci ety and to follow rules and norms. In the school, as like the rest of the world, a child is not irreplaceable, like it is to the parents. This makes it possible to teach the children things, that wouldn't be possible inside the four walls at home. My way of thinking is classic Scandinavian.In other countries were corporal enmeshment is common, would complete different arguments come up. They would argument that children needs the discipline to get most out of school and that they haven't yet age enough to be treated like adults. Until that point would they need a strict seed of rules. But in a fast moving society like today's, criteria are constantly changing. Children are forced to take initiative, to grow up fast and get a sense of what kind of person they want to become. An upraise with corporal punishment is becoming out aged, and will not sooner or later no longer be able to keep up with the time.